Refund policy

Return and Refund Policy

 

Last updated: 16 June, 2026

At Melas, we want you to feel confident shopping for your beauty essentials. If something is not right with your order, we are here to help.

This policy applies to purchases made through melasbeauty.com.

1. Returns on Eligible Items

  • We accept returns on eligible items within 3 days of delivery, provided the item is unopened, unused and in its original sellable condition.
  • To be eligible for a return, the item must:
  • Be unopened and unused
  • Have all original packaging, seals and labels intact
  • Be in the same condition as received
  • Include proof of purchase or order confirmation

2. Beauty and Personal Care Products

For hygiene and safety reasons, we cannot accept returns on skincare, haircare, body care, cosmetics, beauty tools or personal care products that have been opened, used, unsealed or tampered with, unless the item is faulty, damaged, incorrect or not as described.

  • This includes, but is not limited to:
  • Opened skincare products
  • Opened haircare products
  • Opened body care products
  • Opened cosmetics
  • Used beauty tools
  • Products with broken hygiene seals
  • Products that have been tested, applied or used

 

3. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please include:

  • Your order number
  • A clear photo of the item
  • A clear photo of the packaging, if damaged
  • A short explanation of the issue

If the item is confirmed as faulty, damaged, incorrect or not as described, we will offer a suitable resolution, which may include a refund, replacement or store credit.

 

4. Items That Cannot Be Returned

We cannot accept returns for:

  • Opened or used skincare, haircare, body care or cosmetic products
  • Items with broken hygiene seals
  • Items not in their original condition
  • Items damaged after delivery due to misuse or poor handling
  • Gift cards
  • Sale or clearance items marked as final sale, unless faulty or incorrect

 

5. How to Start a Return

To request a return, please contact us at:

support (@) melasbeauty dot com

Please include your order number and the reason for your return request.

Do not send items back without contacting us first. Items returned without approval may not be accepted.

 

6. Return Shipping

For change of mind returns, customers are responsible for return shipping costs.

If your item is faulty, damaged, incorrect or not as described, we will advise you on the next steps and may provide a return label or reimburse reasonable return postage where appropriate.

We recommend using a tracked delivery service when returning items, as we cannot be responsible for returns lost in transit.

 

7. Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please note that it may take several working days for the refund to appear in your account, depending on your bank or payment provider.

 

8. Exchanges

We do not currently offer direct exchanges.

If you would like a different item, you can return the eligible item and place a new order.

 

9. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we may be able to cancel it. If your order has already been dispatched, you may need to follow the returns process once it arrives.

 

10. Your Statutory Rights

This policy does not affect your statutory rights.

If an item is faulty, damaged, incorrect or not as described, you may have rights to a refund, replacement or other remedy under applicable consumer protection laws.

 

11. Contact Us

For return and refund enquiries, contact us at: support (@) melasbeauty dot com


Melas
Made for every look and shade.