Terms of service
Terms of Service
Last updated: 16 June, 2026
Welcome to Melas.
These Terms of Service explain the rules for using melasbeauty.com and buying products from us. By using our website or placing an order, you agree to these Terms.
Please read them carefully before using our website.
1. About Us
This website is operated by Melas.
Melas is operated by:
Melas Commerce LTD
Registered office:
71-75 Shelton Street Covent Garden
London
WC2H 9JQ
Email: support @ melasbeauty dot com
In these Terms, “Melas”, “we”, “us” and “our” refer to the business operating this website. “You” and “your” refer to the customer or website user.
2. Our Website
Melas is an online beauty retailer. We sell skincare, haircare, body care, K Beauty, African and Caribbean beauty products, beauty kits and related beauty essentials.
You agree to use our website only for lawful purposes and in a way that does not harm, disrupt or misuse the website.
You must not:
- Use the website for fraudulent activity
- Attempt to interfere with the security of the website
- Copy, scrape or misuse website content without permission
- Provide false, misleading or incomplete information
- Use the website in a way that breaches any law or regulation
3. Products
We aim to display product information as clearly and accurately as possible.
Product images, packaging, colours and descriptions may vary slightly from the actual product due to manufacturer updates, screen settings or changes in packaging.
Many of the products sold on Melas are third party branded products. Brand names, logos and trademarks belong to their respective owners.
Melas does not claim ownership of third party brand names or product trademarks.
4. Product Use and Beauty Advice
Product information on our website is provided for general information only. It is not medical advice, skincare diagnosis or professional health advice.
Always read the product label, ingredients, warnings and usage instructions before using any product.
If you have sensitive skin, allergies, a skin condition, are pregnant, breastfeeding or unsure whether a product is suitable for you, please seek advice from a qualified healthcare professional before use.
If irritation or discomfort occurs, stop using the product and seek appropriate advice.
5. Product Availability
All products are subject to availability.
We may change, limit or discontinue products at any time without notice.
If a product becomes unavailable after you place an order, we will contact you and may offer a refund, replacement or alternative product where appropriate.
6. Prices
All prices are shown in pounds sterling.
Prices may change at any time. The price you pay is the price shown at checkout when you place your order.
We try to ensure all prices are accurate. If we discover a pricing error after you place an order, we may contact you to confirm whether you still want to proceed at the correct price or cancel the order.
7. Orders
When you place an order, you are making an offer to buy the products in your basket.
Your order is accepted when we confirm dispatch or otherwise confirm acceptance of your order.
We reserve the right to refuse or cancel an order where:
- The product is unavailable
- Payment is not authorised
- There is a pricing or product information error
- We suspect fraud or misuse
- The order breaches these Terms
- There is an issue with the delivery address or customer information
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.
8. Payment
Payment must be made at checkout using the payment methods available on our website.
By submitting payment information, you confirm that you are authorised to use the payment method provided.
All payments are processed securely through our payment providers. Melas does not store your full card details.
9. Delivery
Delivery options, costs and estimated delivery times are shown at checkout.
Our delivery terms are explained in our Shipping Policy.
You are responsible for providing accurate delivery details at checkout. If you provide an incorrect or incomplete address, your order may be delayed, returned or delivered to the wrong address.
Please read our Shipping Policy for more information about delivery times, failed deliveries, wrong addresses and returned parcels.
10. Returns and Refunds
Returns and refunds are handled in line with our Return and Refund Policy.
For hygiene and safety reasons, opened, used or unsealed skincare, haircare, body care, cosmetic and personal care products cannot be returned unless they are faulty, damaged, incorrect or not as described.
Your statutory rights are not affected.
Please read our Return and Refund Policy before placing an order.
11. Promotions and Discount Codes
From time to time, we may offer discount codes, promotions or special offers.
Promotions may be subject to specific terms, including expiry dates, minimum spend, product exclusions or one use per customer limits.
We may withdraw, change or refuse a promotion where we reasonably believe there has been misuse, fraud or an error.
Discount codes cannot usually be applied after an order has been placed.
12. Customer Accounts
You may be able to create a customer account on our website.
You are responsible for keeping your account login details secure.
You must provide accurate information and update your account details where necessary.
If you believe your account has been accessed without permission, please contact us as soon as possible.
13. Reviews, Comments and User Content
If you submit a review, comment, photo or other content to Melas, you confirm that the content is accurate, lawful and does not infringe anyone else’s rights.
We may review, moderate, remove or refuse to publish content that we consider inappropriate, misleading, offensive, unlawful or irrelevant.
By submitting content, you give Melas permission to use, display and share that content for website, marketing and promotional purposes, unless you tell us otherwise.
14. Intellectual Property
All website content, including text, images, graphics, logos, icons, product layouts, packaging concepts, design elements and brand materials, belongs to Melas or its licensors, unless otherwise stated.
You may not copy, reproduce, sell, publish, distribute or use our content without written permission.
Third party brand names, logos and product images remain the property of their respective owners.
15. Website Accuracy
We work to keep the website accurate and up to date, but we do not guarantee that all information will always be free from errors.
We may correct errors, update product information, change prices, update availability or remove content at any time.
16. External Links
Our website may contain links to other websites or services.
We are not responsible for the content, security, policies or practices of third party websites.
You access third party websites at your own risk.
17. Limitation of Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
Melas will not be responsible for losses that were not reasonably foreseeable, losses caused by events outside our reasonable control, or business losses where products are purchased for personal use.
18. Events Outside Our Control
We will not be responsible for delays or failures caused by events outside our reasonable control.
This may include courier delays, severe weather, strikes, supply chain issues, technical issues, payment provider issues, government action or other unexpected events.
If such an event affects your order, we will do our best to contact you and resolve the issue.
19. Privacy
Your privacy matters to us.
We collect and use personal information in line with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store and protect your personal information.
20. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a new “Last updated” date.
By continuing to use our website after changes are made, you agree to the updated Terms.
21. Governing Law
These Terms are governed by the laws of England and Wales.
If a dispute arises, the courts of England and Wales will have jurisdiction, unless applicable consumer law gives you the right to bring a claim elsewhere in the United Kingdom.
22. Contact Us
If you have any questions about these Terms, contact us at:
support at melasbeauty dot com
Melas
Made for every look and shade.